Frequently Asked Questions
How do I track my package?
Tracking numbers are usually available within 0–3 business days after your order is placed. Some orders may take longer. Tracking information will be emailed to the email address provided at checkout. For additional information, please see our Shipping Policy.
When can I expect to receive my order?
Ground orders are typically delivered within 1–7 business days after shipment, although some orders may take longer. Truck freight deliveries are scheduled directly with the customer and require a valid daytime phone number. All delivery timeframes are estimates and are not guaranteed.
For processing times, carrier delays, freight shipments, and other shipping information, please see our Shipping Policy.
Can I cancel my order?
Orders begin processing immediately, so we generally cannot cancel an order after it has been placed.
Can I change my order?
Orders begin processing immediately, so we generally cannot modify an order after it has been placed. This includes changes to part numbers, quantities, and shipping addresses. If you need additional items, please place a separate order.
What if I entered the wrong shipping address?
Customers are responsible for providing a complete and accurate shipping address at checkout. Orders shipped to the address provided at checkout are considered correctly fulfilled. YotaShop is not responsible for packages delivered to an incorrect address provided by the customer.
If you notice an address error after placing your order, contact us as soon as possible. Because orders are processed quickly, we cannot guarantee that an address can be changed before shipment.
Part of my order is missing. What should I do?
Your order may have been shipped in multiple packages. Please check your tracking information for additional shipments. If you still believe an item is missing, contact us with your order number and the item(s) you did not receive.
What if my part arrives damaged?
If your package arrives visibly damaged or opened, please refuse the delivery when possible. If you discover damage after delivery, contact YotaShop as soon as possible with your order number and photos of the package and damaged item.
If you discover damage after delivery, contact YotaShop as soon as possible with your order number and photos of the shipping package, shipping label, packaging materials, and damaged item.
Please retain the product and all original packaging materials while the claim is being reviewed.
For complete information, please see our Shipping Policy.
Why does the part I received look different from the picture or have a different part number?
Manufacturers may update or supersede part numbers, packaging, specifications, manufacturing location, or product appearance without notice. We make every effort to keep our product information and images current, but the product received may differ in appearance, packaging, or part number from what is shown on our website.
How do I know if a part will fit my vehicle?
Vehicle fitment information, product descriptions, and application data are provided as a guide. Customers are responsible for verifying compatibility before ordering. Vehicle modifications may affect fitment. If you are unsure whether a part will fit your vehicle, please contact us with your VIN before placing your order.
What payment methods do you accept?
We currently accept all major credit cards, PayPal, Google Pay, Apple Pay, Venmo, and PayPal Pay Later. We do not accept checks, money orders, cryptocurrency, or other payment methods not listed.
My tracking shows "Delivered," but I can't find my package. What should I do?
First, check around your property and with household members or neighbors, as carriers may leave packages in secure or less-visible locations.
If you still cannot locate the package, contact the shipping carrier to report the missing delivery and begin an investigation. Please also contact YotaShop so we can assist with the carrier claim when applicable.
Packages cannot be replaced or refunded while a carrier investigation is pending.
If you need the parts immediately, you may place a replacement order while the claim is being investigated.
For complete information regarding delivered, missing, or lost packages, please see our Shipping Policy.
What if my part is defective?
If you believe a part is defective, please contact us before returning it. Warranty requirements vary by product and manufacturer, and additional documentation may be required.
For complete information, please see our Warranty Policy.
When will I receive my RMA number?
Most RMA numbers are issued within 2–4 business days. Some requests may take longer. Your RMA number and return instructions will be emailed to you. If you have not received your RMA within 5 business days, please contact us.
For complete return requirements, please see our Return Policy.