Frequently Asked Questions
Frequently Asked Questions (FAQ's)
How Do I Track My Package?
Tracking numbers are usually available within 0 to 3 BUSINESS DAYS after placing your order. (On some orders it may take longer than 3 days) All tracking numbers are E-mailed to the E-mail address you provided at the point of sale.
We reserve the right to require an adult signature for high-value shipments.
When Can I Expect To Receive My Order?
Ground orders are usually delivered in 1 to 7 business days. Some orders may take longer than 7 days. We have no control over delays from the shipping carrier. Delays for carrier mistakes and weather-related issues are beyond our control. Unfortunately, with ground shipping and USPS Priority Mail there is no refund as the carriers do not guarantee delivery times and will not issue refunds for these delays. All truck freight deliveries will be scheduled through the shipping carrier with the customer and need a valid daytime phone number.
*We are not responsible for delays caused by weather, natural disasters, labor strikes, carrier disruptions, government actions, customs delays, acts of God, or circumstances beyond our reasonable control. *
Can I Cancel My Order?
We do not accept order cancellations because we often package products within minutes of ordering. Some orders are drop-shipped from the manufacturer and after the order is sent of it may not be able to stop the package. We begin the order process as soon as the order is placed to expedite orders arriving with customers as soon as possible.
Can I Change My Order?
We don't have the ability to accept order changes. We begin the order process as soon as the order is placed. If you entered an incorrect address when checking out, we advise you to contact the shipping company as the receiver of the package when you receive your tracking number. If you need additional parts, please submit a new separate order. We can't change part numbers or quantities once the order has been placed.
Bad Shipping Adress
Customers are solely responsible for providing a complete and accurate shipping address at checkout. Orders shipped to the address supplied by the customer are considered correctly fulfilled. We are not responsible for deliveries made to an incorrect address entered during checkout.
Part of my order is missing. What should I do?
Your package may be shipped in multiple packages. Contact us by email with your order number and what you are missing.
Manufacturers Changes-
Manufacturers may update part numbers, packaging, country of origin, or product appearance without notice. We are continually striving to keep all countries of origin, pictures and superseded part numbers undated when we find discrepancies.
Product Images-
Product images are for illustration purposes only and may not represent the exact item received.
Vehicle Fitment-
Customers are responsible for verifying vehicle compatibility before ordering. Vehicle fitment tools, descriptions, and application data are provided as a guide only and should not be relied upon as the sole basis for determining compatibility.
If there is any confusion, please contact us with a VIN to confirm fitment.
Can I pay by check or money order?
No.
Can I pay by PayPal, GooglePay, ApplePay, Stripe, Alipay, Klarna, Venmo, Skrill, Crypto or money order?
We currently accept all major credit cards, PayPal, GooglePay, ApplePay, Venmo and PayPal PayLater. We do not accept crypto or other payment methods not listed.
I never received my package, but my tracking number shows it was delivered. What should I do?
Please be aware that we are not responsible for losses that occur because of packages being left in your absence. Customers are responsible for ensuring the shipping address is secure for package delivery. If additional security is desired, please contact us before ordering to discuss signature-required delivery options. You can contact us via email to obtain a tracking number to find out exactly when delivery is scheduled to your home or place of business. If your package is left unsigned or signed fraudulently and ends up lost, you will not be reimbursed for freight or parts. We can, however, file a lost or damaged claim with the shipper, but their decision is solely based on their information and findings. First, check around your property for any packages that may have been placed out of sight. Second, check with your neighbors to see if your package was accidentally delivered to their residences. If you still cannot locate the package, you will have to call the shipping company, and they should send the driver back out to your residence within 24 hours. If the driver cannot locate the package, a claim will be initiated with the shipping company. We are not responsible for replacing any lost orders while your claim is being processed. All replacement parts will have to be reordered until your claim is settled. During the carrier investigation no replacement or refund will be issued.
Risk of Loss
Risk of loss and title for products pass to the customer upon delivery of the shipment to the shipping carrier. Once the carrier marks the package as delivered to the address provided during checkout, responsibility for the package transfers to the customer.
When will I get my RMA number?
Most RMA numbers are issued within 2-4 business days. (On some items it may take longer than 4 days) Your RMA number along with complete return instructions will be e-mailed to you. If you do not receive your RMA number within 5 business days of your request, please contact us as there may be an issue with your return.