Return Policy
30-Day Return Policy
YotaShop accepts return requests for eligible products within 30 days of delivery.
Returned products must be new, unused, uninstalled, complete, and in resalable condition with all original packaging, hardware, instructions, and accessories.
All returns require a valid Return Merchandise Authorization (RMA) number issued by YotaShop before the product is shipped back. Returns sent without authorization may be delayed or may not be eligible for credit.
Certain products are not eligible for return. Please review the exclusions below before requesting an RMA.
Requesting an RMA
To request a return, contact YotaShop within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and return instructions.
Most RMA requests are processed within 2–4 business days. Some requests may take longer. If you have not received your RMA information within 5 business days, please contact us.
Do not return products to the address shown on the original shipping package unless specifically instructed to do so. Products may ship from different warehouses or manufacturers and may need to be returned to a specific location.
If you are returning multiple products, you may receive more than one RMA number or return address. Each product must be returned according to the instructions provided with its RMA.
Return Condition Requirements
To be eligible for return, products must be in new, unused, uninstalled, and resalable condition.
Returns must include all original packaging, hardware, instructions, accessories, and other components supplied with the product.
Products that have been installed, used, disassembled, modified, damaged during installation, or returned incomplete are not eligible for return or credit.
Do not write on, label, tape, or otherwise damage the manufacturer's product packaging. Shipping labels and RMA information should be placed on the outer shipping box, not on the product's original packaging.
Electrical & Electronic Parts
Electrical or electronic products that have been opened, unsealed, connected, plugged in, installed, or tested are not eligible for return. These products are sensitive to improper installation, testing, and electrical conditions and cannot be resold once opened or connected.
Unopened and unused electrical or electronic products may be eligible for return if they otherwise meet all requirements of this Return Policy.
If an electrical or electronic product is believed to be defective, please refer to our Warranty Policy. Defective products are handled through the warranty process and are not considered standard returns.
Non-Returnable Items
The following products are not eligible for standard return:
Opened, connected, installed, or tested electrical and electronic parts
Products that have been installed, used, modified, disassembled, or damaged
Products missing original components, hardware, instructions, accessories, or packaging
Opened repair manuals, books, or other printed materials sold in sealed packaging
Products specifically identified as non-returnable or final sale at the time of purchase
Individual components of kits, sets, or bundled products, unless specifically authorized for return by YotaShop
Defective products may be covered under the applicable Warranty Policy even when they are not eligible for a standard return.
Return Shipping
Customers are responsible for return shipping costs for standard returns, including products ordered incorrectly or no longer wanted.
If YotaShop shipped an incorrect product or made an error in fulfilling your order, YotaShop will provide a prepaid return shipping label or otherwise arrange for the return at our expense.
Do not send returns collect-on-delivery (COD) or otherwise bill return shipping charges to YotaShop unless specifically authorized by us.
Restocking Fee
Standard returns are subject to a 15% restocking fee.
Original shipping charges are not refundable on standard returns.
Refunds are based on the purchase price of the eligible returned product, less the applicable restocking fee and any other authorized deductions.
The restocking fee does not apply when YotaShop shipped an incorrect product or made an error in fulfilling the order.
How to Ship Your Return
Before shipping a return:
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Verify that the product is included in your RMA authorization.
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Follow the return address and instructions provided with your RMA.
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Clearly write the RMA number on the outside of the shipping box when instructed.
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Do not write on or attach shipping labels directly to the manufacturer's product packaging.
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Use a shipping service that provides tracking. We strongly recommend purchasing appropriate shipping insurance for valuable returns.
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Retain your tracking information until your return has been received and your refund has been processed.
Customers are responsible for products being returned until they are received at the authorized return location. YotaShop is not responsible for return shipments that are lost or damaged in transit when the return shipping was arranged by the customer.
Returns Without an RMA
Do not send products back without a valid RMA number and return instructions from YotaShop.
Unauthorized returns may be sent to the wrong warehouse or manufacturer and may be significantly delayed, refused, or unable to be located.
If you have already returned a product without an RMA, contact us and provide the return tracking number. YotaShop cannot guarantee credit for unauthorized returns that cannot be located or identified.
Refund Processing
Most eligible return refunds are processed within 14 days after the authorized return location receives and inspects the product. Some returns may require additional processing time.
Refunds are issued to the original payment method. After YotaShop processes a refund, your bank or credit card provider may require additional time for the credit to appear on your account, typically 2–5 business days.
You will receive an email when your refund has been processed.
Core Returns
Certain products require a core charge at the time of purchase. To receive a refund of the core charge, the eligible core must be received at the authorized return location within 30 days of delivery.
Returned cores must meet all of the following requirements:
- The core must be the same type and application as the product purchased.
- The core must be complete and fully assembled.
- The core must be returned in the manufacturer's box supplied with the replacement product.
- The core must have no cracked or broken housings.
- The core must have no fire damage.
- The core must not be disassembled.
- All fluids must be completely drained before shipping.
- The core must be packaged securely to prevent damage or fluid leakage during transit.
Customers are responsible for all shipping costs associated with returning a core. We strongly recommend using a trackable shipping service and retaining the tracking information until your core refund has been processed.
Customers are responsible for cores until they are received at the authorized return location. Cores damaged or lost during return shipping may not be eligible for a core refund.
Genuine Toyota Core Returns: Toyota accepts only Genuine Toyota parts as eligible cores. Aftermarket parts are not accepted as Toyota cores. Genuine Toyota cores are also subject to Toyota's core acceptance requirements and final approval.
Non-Toyota cores are inspected by YotaShop or the applicable return facility to determine whether they meet the requirements listed above.
Core refunds are issued to the original payment method after the returned core has been received, inspected, and approved. The standard 15% restocking fee does not apply to an eligible core return.