Warranty Policy
Limited One-Year Warranty
Products purchased from YotaShop are covered by a one-year limited warranty against defects in materials or workmanship, beginning on the original date of purchase.
Depending on the product, warranty coverage may be provided directly by YotaShop or by the product manufacturer. Manufacturer-specific warranty terms, requirements, and exclusions may apply. When a manufacturer's warranty terms differ from YotaShop's general warranty terms, the manufacturer's applicable warranty terms will control.
Warranty coverage applies only to the original purchaser and is not transferable.
How to Start a Warranty Claim
If you believe a product is defective, contact YotaShop before returning the product. We will provide a Return Merchandise Authorization (RMA) number and instructions for the warranty claim.
Do not return a suspected defective product without an RMA number and return instructions from YotaShop.
The product must be returned for inspection before a warranty claim can be approved. Depending on the product, the inspection and final warranty determination may be made by YotaShop or the product manufacturer.
For Genuine Toyota warranty claims, the vehicle identification number (VIN) and current vehicle mileage are required. Additional information or documentation may be requested when necessary to process a warranty claim.
Warranty Determination
Warranty claims are subject to inspection and approval.
If the product is determined to be defective and covered under warranty, YotaShop will provide an approved replacement or other applicable warranty remedy.
Products damaged as a result of improper installation, incorrect diagnosis, misuse, abuse, modification beyond the product's intended application, accident, competition or racing use, improper maintenance, contamination, or failure of another vehicle component are not considered manufacturing defects and are not covered under this warranty.
Unauthorized disassembly, modification, or repair of a product may void warranty coverage.
Replacement Parts
YotaShop does not provide free replacement products before the suspected defective product has been returned, inspected, and approved for warranty coverage.
If you need a replacement product before the warranty inspection is completed, you may purchase a replacement from YotaShop.
If the original product is subsequently determined to be defective and covered under warranty, YotaShop will refund the purchase price of the replacement product purchased from YotaShop in accordance with the approved warranty claim.
Warranty Shipping Costs
YotaShop covers one direction of shipping for approved warranty claims.
If you pay to ship the suspected defective product to the authorized return location and the warranty claim is approved, YotaShop will ship the replacement product to you at our expense.
If you purchase a replacement product from YotaShop before the warranty claim is completed, you are responsible for the replacement order and its shipping charges at the time of purchase. If the original product is subsequently determined to be defective and covered under warranty, YotaShop will refund the approved replacement product purchase price and the shipping charges paid on that replacement order.
Shipping arrangements or reimbursements outside of these circumstances must be authorized by YotaShop in advance.
Warranty Period After Replacement
A warranty replacement does not restart or extend the original warranty period.
Replacement products are covered only for the remaining balance of the original one-year warranty period, calculated from the original purchase date.
Expenses Not Covered
YotaShop's warranty does not cover labor charges or other expenses resulting from the installation, removal, diagnosis, failure, or replacement of a product.
This includes, but is not limited to, labor, towing, vehicle rental, storage fees, diagnostic charges, fluids, loss of vehicle use, lost time, or damage to other vehicle components.
Warranty coverage is limited to the applicable warranty remedy for the covered product itself, subject to the terms of this Warranty Policy and any applicable manufacturer warranty.
Genuine Toyota Warranty Claims
Genuine Toyota warranty claims require the vehicle identification number (VIN) and current vehicle mileage.
Genuine Toyota products are subject to Toyota's warranty requirements, inspection procedures, exclusions, and final warranty determination. Additional documentation may be required to process a Toyota warranty claim.
Manufacturer Warranties
Some products are covered by a manufacturer's warranty rather than a warranty administered directly by YotaShop.
YotaShop will assist with the warranty process when applicable, but manufacturer warranty claims are subject to the manufacturer's requirements, exclusions, inspection procedures, and final approval.
When a manufacturer's warranty terms differ from the general terms stated in this Warranty Policy, the applicable manufacturer's warranty terms will control.