Warranty Policy
Warranty
What if my part fails? What type of warranty does my part have?
Most of our parts (but not all) come with a one-year warranty excluding wear and tear items. Please also refer to the manufacturer information that was included with your product for additional information. If your part fails, we will issue you an RMA number to return the product. Faulty parts and improperly installed parts return decisions are left up to the manufacturers’ rules and regulations. We process the return for you by accepting the part and then forwarding the part directly to the manufacturer for final approval. Installation of auto parts should be handled by a Certified Automotive Technician, and you should maintain a copy of the repair order after the repair is completed for your records. Especially, with items such as ECM's, A/C Compressors, Receiver Dryers, etc. where misdiagnosis and/or installation can easily damage a part. Remember, having a certified technician install a part does not necessarily mean it was properly installed, but it will eliminate more of the common errors. On occasion, we may ask for the original repair order and other documentation regarding the repair to be sent to us to process the return. If your part is found to be defective you will receive a replacement part. We do not send out free replacements prior to inspection of the damaged part. A replacement part can be purchased. If the part is found to be defective, we will issue a refund for the replacement part that was purchased.
What if my part arrives damaged?
If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to contact the shipping company. You have 24 hours to notify us that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours. No exceptions.
My part broke while I was installing it, can I return it?
We cannot accept returns on any part that has been damaged due to incorrect installation.
My part is defective, do you pay for damages?
We do not cover any expenses that occur as a result of the installation of a defective product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.