Shipping Policy
Shipping
Shipping Policy - Tracking and Transit Times
Please be aware that orders ONLY ship on business days; we do not offer weekend or holiday delivery. Most orders are shipped within 0 to 2 business days, subject to availability, weather, and vendor delays; please note some orders may take longer to ship. Tracking numbers should be emailed to you within 0-3 business days, some tracking numbers may take longer to update. Most standard shipping orders are delivered within 1-7 business days, subject to availability, weather, and vendor delays. Most Truck freight orders are delivered within 2-12 business days. All of the time-frames listed above are estimates only. In some cases tracking updates and shipping times will be longer than stated. Orders placed after 12:00 PST will leave the following day. This applies to all orders including Next Day and 2nd Day orders.
*Currently we are not offering Next Day, Second Day, or 3 Day Select shipping options.
NEXT and 2nd Day Shipping
We do not currently offer 2nd or next day air.
Overnight and 2-day delivery is not guaranteed, if you select overnight or 2-day shipping that only means that arrangements will be made to ship it out using that service. Please be aware that overnight orders placed on Friday will be delivered Monday with the exclusion of a holiday. We do not offer delivery on Saturday, Sunday or holidays. Orders placed after 12 o’clock Pacific Standard Time will be shipped out the following business day.
Do You Ship Internationally?
We do ship outside the United States. We ship to Canada and Australia currently. We do not offer shipping to any other international destinations at this time.
Do you ship to PO Boxes?
We do ship to PO Boxes, only with USPS Priority Mail, UPS will NOT deliver to PO Boxes. Some vendors we ship from will not ship to PO Boxes so there may be a delay in shipping to our facility to forward to your PO Box.
How Do I Track My Package?
Tracking numbers are usually available within 0 to 3 BUSINESS DAYS after placing your order. (On some orders it may take longer than 3 days) All tracking numbers are E-mailed to the E-mail address you provided at the point of sale.
I never received my package, but my tracking number shows it was delivered. What should I do?
Please be aware that we are not responsible for losses that occur as a result of packages being left in your absence. It is your responsibility to have someone present at time of delivery. You can contact us via email to obtain a tracking number to find out exactly when delivery is scheduled to your home or place of business. If your package is left by the shipper unsigned, or signed fraudulently and ends up lost you will not be reimbursed for freight or parts. We can, however, file a lost or damage claim with the particular shipper, but their decision is solely based on their information and findings. First, check around your property for any packages that may have been placed out of sight. Second, check with your neighbors to see if your package was accidentally delivered to their residences. If you still cannot locate the package, you will have to call the shipping company, and they should send the driver back out to your residence within 24 hours. If the driver cannot locate the package, a claim will be initiated with the shipping company. Claims take approximately 30 days to settle. We are not responsible for replacing any lost orders while your claim is being processed. All replacement parts will have to be reordered until your claim is settled.