Shipping Policy
Order Processing & Shipping Times
Orders are processed and shipped on business days only. We do not ship on weekends or holidays.
Most orders ship within 0–2 business days after the order is placed. Some orders may take longer due to product availability, vendor or manufacturer delays, weather, or other circumstances beyond our control.
Orders placed after 12:00 PM Pacific Time may be processed the following business day.
Processing time and carrier transit time are separate. The estimated delivery time begins after your order has shipped.
All processing and shipping timeframes are estimates and are not guaranteed.
Estimated Transit Times
Standard ground shipments are typically delivered within 1–7 business days after shipment. Some shipments may take longer.
Transit time begins after the order has shipped and does not include order processing time. Weekends and holidays are not considered business days.
All transit times are estimates only and are not guaranteed.
Tracking Information
Tracking information is usually available once your order has shipped. Some tracking numbers may take additional time to become active or display movement in the carrier's system.
Tracking information will be emailed to the email address provided at checkout.
Multiple Shipments
Orders containing multiple products may be shipped separately and may arrive at different times. You may receive more than one tracking number for your order.
PO Boxes
We can ship certain orders to PO Boxes using USPS. UPS does not deliver to PO Boxes.
Some products ship directly from manufacturers or third-party warehouses that cannot ship to a PO Box. In these cases, additional processing time may be required so the order can be forwarded to the PO Box using an eligible carrier.
Some products may not be eligible for delivery to a PO Box.
International Shipping
We currently ship internationally to Australia, Canada, France, Germany, Israel, Italy, New Zealand, Spain, Switzerland, and the United Kingdom. We do not currently offer shipping to other international destinations.
International customers are responsible for all applicable customs duties, import taxes, VAT/GST, brokerage fees, and other charges imposed by the destination country or shipping carrier. These charges are not included in the purchase price or shipping charges paid to YotaShop and are the responsibility of the customer.
International shipments may be delayed by customs or other circumstances outside of YotaShop's control. International delivery timeframes are estimates only and are not guaranteed.
Shipping Delays
Shipping and delivery timeframes are estimates only and are not guaranteed.
YotaShop is not responsible for delays caused by shipping carriers, weather, natural disasters, labor disruptions, government actions, customs delays, service interruptions, or other circumstances beyond our reasonable control.
Shipping charges will not be refunded solely because a shipment arrives later than the estimated delivery date when the carrier does not provide a service guarantee or refund.
Expedited Shipping
We do not currently offer Next Day, Second Day, or 3 Day Select shipping options.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Orders shipped to the address provided at checkout are considered correctly fulfilled. YotaShop is not responsible for packages delivered to an incorrect address provided by the customer.
If you notice an address error after placing your order, contact us as soon as possible. Because orders are processed quickly, we cannot guarantee that an address can be changed before shipment.
Additional shipping charges resulting from an incorrect or incomplete address are the responsibility of the customer.
Undeliverable or Refused Shipments
If a shipment is returned to YotaShop because of an incorrect or incomplete address, refusal of delivery, or another delivery issue attributable to the customer, the customer is responsible for the original shipping charges, return shipping charges, carrier fees, and any additional shipping charges required to resend the order.
Refunds for returned shipments will be processed after the merchandise is received and inspected and may be reduced by applicable shipping charges and fees.
Lost Packages
If tracking has not updated for 7 consecutive days, please contact YotaShop. We will review the shipment and, when appropriate, open an investigation with the shipping carrier.
If the package is determined to be lost in transit, we will offer the customer the choice of a replacement shipment or a refund. Lost-package situations may be reviewed on a case-by-case basis.
Customers are not required to wait for YotaShop to receive reimbursement from the shipping carrier before an approved replacement or refund is issued.
Packages Marked "Delivered"
When a shipping carrier confirms delivery to the shipping address provided by the customer at checkout, the shipment will be treated as delivered unless a carrier investigation determines otherwise.
If tracking shows that your package has been delivered but you cannot locate it, first check around your property and with household members or neighbors. Carriers may leave packages in secure or less-visible locations.
If the package still cannot be located, contact the shipping carrier to report the missing delivery and begin an investigation. Please also contact YotaShop so we can assist with the carrier claim when applicable.
Packages generally cannot be replaced or refunded while a carrier investigation is pending. Carrier investigations and claim decisions are subject to the carrier's procedures and findings.
If you need the parts immediately, you may place a replacement order while the claim is being investigated.
Damaged Shipments
If a package arrives visibly damaged or opened, please refuse the delivery when possible.
If you discover shipping damage after delivery, contact YotaShop as soon as possible. Please provide your order number and photos of the shipping package, shipping label, packaging materials, and damaged item.
Please retain the damaged product and all original packaging materials while the claim is being reviewed. Do not discard packaging or damaged items until the claim has been resolved or you have been instructed to do so by YotaShop or the shipping carrier. Failure to retain the product and packaging materials may affect our ability to submit or process a shipping damage claim.
Signature Requirements
YotaShop reserves the right to require a signature upon delivery for certain orders, including high-value shipments.
Customers are responsible for ensuring that someone authorized to receive the package is available when a signature is required.